FAQ's
General FAQ's
HOW LONG TIL I GET MY ITEM(S)?
Normal shipping times are usually 10-20 business days, but this varies based on the destination. Please note that in some instances shipping times can take longer due to delays in Customs and the local post/courier.
HOW DO I TRACK MY ORDER?
Once an order is shipped out (usually 1-3 days after the order is placed), you will get an Order Confirmation email which includes a link to track your order. Please note that in some instances a tracking number may be enabled for tracking 5-7 days after it is issued (but don't worry, once the number is issued, even if it is not enabled yet, the package is already making its way to you).
WHY IS MY SHIPPING STATUS NOT UPDATING?
Every stage of the shipping process is updated in the tracking system once it is finished. Some stages may take longer than others - such as the transport itself, or customs clearance. During these stages the shipping status will not update, and will change only once the stage is complete.
I NEED TO MODIFY / CANCEL MY ORDER. WHAT DO I DO?
Please note that we are only able to make changes or cancellations to your order if it has NOT been fulfilled yet. If you want to change anything in your order, please contact us via email within 24 hours after placing your order. If the order has already been shipped out, we unfortunately can no longer make modifications to your order. Please note that some orders are shipped out less than 24 hours after the order is placed.
HOW DO I KNOW MY ORDER HAS BEEN CONFIRMED?
Shortly after you place your order you will receive an order confirmation via email containing the details of your order. In this mail, you will be provided with a unique order number, and a list of the item(s) you have ordered. If you did not receive this email, please check your spam folder and contact us if necessary.
DO YOUR PRICES INCLUDE IMPORT / CUSTOM TAXES OR OTHER TAXES?
No they don't. In some cases, products from outside of your home country require additional taxes, such as import taxes and customs, to be paid. This depends on the product and destination country. Also, domestic taxes may apply in different scenarios. Any and all such taxes will be under the responsibility of the customer only, and Sure Sweat will not be held responsible for these.
DO YOUR PRICES INCLUDE IMPORT / CUSTOM TAXES OR OTHER TAXES?
The personal data we collect from you is by consent only. At no point do we collect any information about you which you do not agree to give. Personal data is being collected at the following instances, after your agree to give it to us:
Email opt-in: Throughout your visit to our store you may encounter pop-up which enable you to enter your email in order to subscribe to our newsletter and/or receive a discount should you want to sign up. Only your email is collected, and it is used for these purposes only, and is not at any point forwarded to a third party.
Order details: While placing an order you will be required to enter your address, email and phone number. This data is used for shipping the items you purchased directly to you, and sending you order confirmation and shipping confirmation messages with tracking numbers. Your information is not forwarded to any third party at any point, other than to the courier for the purpose of delivering your goods only.
Newsletter: When entering your email while placing an order, your email is entered into our mailing list so that we may send you future discounts and offers. Should you prefer not to be entered into our mailing list you can uncheck the "subscribe" box, or unsubscribe to the newsletter at any time via the "unsubscribe" link, placed at the bottom of every newsletter.